FAQ

About Nectar

What is Nectar? Nectar is a small, independent online shop that curates pre‑loved and not‑new items with care. As a small structure, we personally select, check, and prepare every piece before it goes live on our website. Transparency is at the heart of what we do — we want you to know exactly what you’re buying.

Are you a second‑hand store? Yes. Most of our products are not new. They come from previous collections, private owners, or carefully sourced second‑hand selections. Our goal is to give quality items a second life while keeping prices accessible.


Product Condition & Transparency

Are your products new? No. The majority of our items are pre‑owned or gently used. We always specify the condition clearly on each product page, including:

  • visible signs of wear

  • small imperfections

  • material details

  • exact measurements

  • additional photos when necessary

We prefer to over‑inform rather than under‑inform, so you can shop with full confidence.

How do you check product condition? Every item is inspected manually. We classify condition using clear categories such as:

  • Like new

  • Very good condition

  • Good condition

  • Visible wear

If something is imperfect, we say it. No surprises.

Can I ask for more details before buying? Absolutely. As a small structure, we’re happy to send extra photos, measurements, or clarifications. Just contact us — we’re here to help.


Online Shopping

Is everything available online? Yes. Nectar is primarily an online shop. All items, descriptions, and photos are available on our website.

Can I pick up my order in person? Yes. You can choose in‑store pickup at checkout if you prefer to collect your order directly.


Shipping & Delivery

Do you ship orders? Yes. We ship locally and internationally. Shipping options and rates appear automatically at checkout.

How long does delivery take? Orders are prepared within 24–48 hours. Delivery times depend on your location and the carrier.

Will I receive a tracking number? Yes. You’ll receive a tracking link as soon as your order is shipped.


Returns & Exchanges

Do you accept returns? No. Because our items are second‑hand, unique, and described in detail, we do not accept returns. We encourage you to read the product descriptions carefully and reach out if you need more information before purchasing.

What if the item doesn’t fit or isn’t what I expected? We do our best to provide accurate descriptions, measurements, and photos. If you’re unsure, contact us before placing your order — we’re always happy to help.


In‑Store Experience

Do you have a physical store? Yes, but our boutique is mainly a space to discover our universe and pick up online orders. Most of our activity happens online.

Can I see items in person before buying? You can visit the store to view certain pieces, but availability varies. Feel free to contact us beforehand.

 

Events & Collaborations

Do you host events? Yes. We regularly organise small events, workshops, and community gatherings. These moments help us bring people together and give life to the space.

Do you collaborate with other brands or creators? Absolutely. As a small structure, we love working with artists, makers, local businesses, and creative minds. If you have an idea for an event, workshop, or collaboration, feel free to reach out — we’re always open to meaningful partnerships.

How can I propose a collaboration? You can contact us directly through our website or social channels. Share your idea, your project, or the type of event you’d like to create — we’ll get back to you quickly.


Values & Approach

Why sell second‑hand items? Because extending the life of existing products is one of the most sustainable choices we can make. It reduces waste, avoids overproduction, and makes quality more accessible.

How do you choose what to sell? We select each item manually based on quality, condition, aesthetics, and longevity. We only list pieces we truly believe in.